Last updated: July 24, 2026
This Shipping Policy explains how RAW RADICAL, operated by David FINN (“RAW RADICAL,” “we,” “us,” or “our”), processes and ships orders placed through qiyuanai.club. It applies together with our Refund and Returns Policy and Terms of Service.
1. Shipping Destinations
We primarily serve customers in the United States. We ship to addresses in the 50 states and the District of Columbia. Shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses is available only when an eligible method appears at checkout. We do not routinely offer international shipping; if checkout accepts an address outside the United States, the international terms below also apply.
2. Order Processing
- Orders are normally processed within 1–3 business days after payment is authorized.
- Business days are Monday through Friday, excluding U.S. federal holidays.
- Orders placed on weekends or holidays begin processing on the next business day.
- Personalized, made-to-order, pre-order, or temporarily backordered products may require additional time. Any different handling time will be disclosed on the product page, at checkout, or in our order communications.
Processing time is separate from carrier transit time. An order is not considered shipped until it has been accepted by the carrier.
3. Shipping Rates and Delivery Estimates
The shipping methods, charges, and current delivery estimates available for your address are displayed at checkout before you place the order. Standard shipping may be offered free for eligible U.S. orders when stated at checkout. The checkout amount and the order confirmation control if they differ from a general statement on this page.
| Destination | Estimated transit time after shipment |
|---|---|
| Contiguous United States | 5–12 business days |
| Alaska and Hawaii | 7–20 business days |
| U.S. territories and APO/FPO/DPO | 7–20 business days, where available |
These are good-faith estimates, not guarantees, unless we expressly promise a guaranteed delivery date in writing. Weather, holidays, carrier disruptions, natural disasters, address problems, customs review, and other events outside our reasonable control may cause delays. The delivery estimate shown for a specific order, if any, is the more specific estimate.
4. Shipment Confirmation, Tracking, and Split Shipments
When your order ships, we will normally send a shipment confirmation containing a tracking number. Tracking may take 24–48 hours to update after the carrier receives the package. Items in one order may ship separately. If we split an order, you may receive more than one tracking number, but you will not be charged additional shipping solely because we split the shipment.
5. Address Accuracy and Changes
Please provide a complete and accurate delivery address. Contact us at support@qiyuanai.club as soon as possible if an address must be changed. We will try to help, but we cannot guarantee a change after processing or shipment begins. We will never charge a fee or deny a remedy when the delivery problem was caused by our error.
6. Shipping Delays and Your Right to Cancel
We maintain a reasonable basis for the shipping times we state. If we learn that we cannot ship within the time promised for your order, we will notify you, provide a revised shipping date, and request your consent to the delay when required by law. You may decline the delay and cancel the affected unshipped order for a prompt full refund. If no shipping time was stated, we intend to ship within 30 days after receiving a properly completed order, unless a longer period is reasonably required for an item and was disclosed to you.
If we cannot obtain required consent to a delay, or cannot fulfill the order, we will cancel the affected item or order and issue the refund required by applicable law. Nothing in this section limits any stronger right provided by your state.
7. Lost, Damaged, Missing, or Incorrect Shipments
Please inspect your package promptly. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days after delivery when reasonably possible. Include your order number and photographs of the item, packaging, shipping label, and damage. Keep the packaging until we resolve the claim. We will review the issue and, when appropriate, provide a replacement, refund, or other remedy consistent with applicable law and our Refund and Returns Policy.
If tracking shows no delivery and the package appears lost in transit, contact us so we can investigate with the carrier. If tracking shows “delivered” but you cannot locate the package, first check the delivery area, household members, neighbors, building staff, and the carrier’s tracking details, then contact us promptly. A carrier scan does not automatically eliminate rights you may have under applicable law; we will reasonably cooperate in investigating the claim.
8. Undeliverable or Refused Packages
If a package is returned because the address supplied was incomplete or incorrect, delivery was refused, or the carrier could not complete delivery for reasons not caused by us, we will contact you. Subject to applicable law, we may deduct actual, nonrefundable outbound or return carrier charges from a merchandise refund or require payment of a reasonable reshipping charge. We will not make such a deduction when the problem was our error or when prohibited by law.
9. International Orders, Duties, and Taxes
If an international destination is available at checkout, the recipient is responsible for customs duties, import taxes, brokerage charges, and other government fees unless checkout expressly states that they are included. Customs processing may delay delivery. We will not misstate the value or nature of goods on customs documents.
10. Risk of Loss and State-Law Rights
Risk of loss remains with us until the goods are delivered to you or your authorized recipient, except to the extent a different rule is required or permitted by applicable law. Nothing in this Policy waives or limits any non-waivable right or remedy under federal law or the consumer-protection, commercial, or delivery laws of your state. Where this Policy conflicts with a mandatory law, that law controls.
11. Contact Us
For shipping questions or assistance, contact:
- Store: RAW RADICAL
- Operator: David FINN
- Email: support@qiyuanai.club
- Mailing address: 2350 Russell Parkway Apt 617, San Diego, California 92108, United States