Shipping & Delivery
We primarily serve customers in the United States. Available destinations and shipping options are displayed at checkout.
Orders are processed according to our Shipping Policy. When an order ships, we send tracking information when available. Delivery estimates are provided by the carrier and are not guaranteed.
Use the tracking link in your shipping confirmation email. Please allow time for the carrier to scan the package before tracking updates appear.
Review the tracking details and check with household members, neighbors, or your property manager. If the package still cannot be located, contact the carrier and email support@qiyuanai.club promptly so we can help investigate.
Orders & Payment
Available payment methods are shown securely at checkout. Payment must be successfully authorized before an order is processed.
An order confirmation is sent to the email address used at checkout. If you do not see it, check your spam or junk folder and contact support@qiyuanai.club if you still need help.
Email support@qiyuanai.club as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed once processing or shipment has begun.
Returns & Product Care
Eligible items may be returned under the conditions stated in our Refund and Returns Policy. Please email support@qiyuanai.club before sending anything back; unauthorized returns may not be accepted.
Contact support@qiyuanai.club promptly with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate resolution.
Keep jewelry dry and avoid contact with perfume, lotion, household cleaners, and other chemicals. Remove it before bathing, swimming, or exercising, wipe it gently after wear, and store pieces separately.
Email support@qiyuanai.club for product, order, shipping, or return questions. Our contact address is 2350 Russell Parkway Apt 617, San Diego, CA 92108. Please contact us before mailing a return because the authorized return destination may differ.