Last updated: July 24, 2026
We want you to be satisfied with your purchase from RAW RADICAL. This Refund and Returns Policy explains when and how you may return an item, request a refund, report an order problem, or request a cancellation.
Return window: You may request a return within 30 calendar days after the order is delivered. Requests submitted after this period may not be accepted unless required by applicable law.
1. Return Eligibility
To qualify for a return, the item must:
- Be unused, unworn, unwashed, and in the same condition in which it was received.
- Include all original tags, accessories, manuals, protective materials, and packaging.
- Be accompanied by the order number, receipt, or other proof of purchase.
- Be returned only after you receive return authorization and instructions from us.
We may decline a return or reduce the refund if an item shows signs of wear, damage, alteration, misuse, missing parts, or improper packaging not caused by us.
2. How to Start a Return
Before sending an item, email support@qiyuanai.club within the 30-day return window. Include:
- Your order number and the email address used for the order.
- The item or items you want to return.
- The reason for the return.
- Clear photos or video if the item is damaged, defective, or incorrect.
If the return is approved, we will provide return instructions and the applicable return address. Do not send a return to the manufacturer or to our business mailing address unless we specifically instruct you to do so. Items returned without authorization may be delayed, refused, or sent back to the customer.
3. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days after delivery at support@qiyuanai.club. Include your order number and clear photographs or video of the item, packaging, shipping label, and the problem.
After reviewing the claim, we may offer a replacement, reshipment, store credit, or refund, as appropriate. If we require the item to be returned because it was damaged, defective, or incorrect, we will provide or reimburse reasonable return shipping costs.
4. Non-Returnable Items
Unless required by applicable law, we cannot accept returns for:
- Personalized, customized, engraved, or made-to-order products.
- Gift cards or other stored-value products.
- Items marked “Final Sale” or otherwise identified as non-returnable before purchase.
- Worn or opened pierced jewelry, earrings, body jewelry, or other hygiene-sensitive items once the hygiene seal or protective packaging has been opened.
- Items damaged through misuse, accident, modification, improper care, or normal wear and tear.
- Items missing original parts, packaging, tags, or accessories.
If you are uncertain whether an item is eligible, contact us before returning it.
5. Return Shipping Costs
- Change of mind, preference, size, or color: The customer is responsible for return shipping costs. Original shipping charges are not refundable.
- Damaged, defective, or incorrect item: RAW RADICAL will provide a prepaid label or reimburse reasonable return shipping costs when the claim is approved.
We recommend using a trackable shipping method and keeping the shipping receipt until the return is completed. We are not responsible for an unauthorized return or a return lost or damaged in transit. Do not send a cash-on-delivery return.
Customs duties, import taxes, brokerage fees, and similar government charges are generally non-refundable unless required by law or the charge resulted from our error.
6. Refund Process and Timing
After an authorized return is received, we will inspect it and notify you by email whether the refund is approved. We normally complete the inspection within 3 business days after receiving the return.
If approved, we will issue the refund to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the credit to your account. Processing times are controlled by the payment provider.
Original shipping charges and optional expedited-shipping fees are non-refundable unless the return is due to our error, the entire order was damaged or defective, or applicable law requires otherwise. If only part of an order is returned, only the price paid for the approved returned item will be refunded, including applicable tax.
7. Late or Missing Refunds
If you have received our refund confirmation but do not see the credit after 10 business days, first check with your bank, card issuer, or payment provider. If the refund still cannot be located, email support@qiyuanai.club with your order number.
8. Exchanges
For a different size, color, or item, the fastest option is usually to request a return for the eligible original item and place a new order. Replacement inventory is not guaranteed. For an approved damaged, defective, or incorrect-item claim, we may arrange a replacement without requiring a new order.
9. Order Cancellations and Address Changes
To request a cancellation or shipping-address change, contact us at support@qiyuanai.club as soon as possible, preferably within 12 hours after placing the order. We cannot guarantee a cancellation or address change after an order has entered processing or shipped.
If an order has already shipped, it must be handled under the return terms above. Orders sent to an address entered incorrectly by the customer may be subject to additional shipping costs.
10. Refused and Undeliverable Packages
If a package is refused, unclaimed, or returned because the address supplied at checkout was incomplete or incorrect, we may refund the eligible merchandise price after the package is returned to us. Original shipping charges and carrier return fees may be deducted from the refund, except where the delivery failure was caused by us or the carrier.
11. Legal Rights
This Policy does not limit any non-waivable rights or remedies available to you under applicable consumer-protection law.
12. Contact Us
For return, refund, cancellation, or order questions, contact:
RAW RADICAL
Attn: David FINN
Email: support@qiyuanai.club
Business mailing address: 2350 Russell Parkway Apt 617, San Diego, California 92108, United States
Website: https://qiyuanai.club/
Important: The business mailing address above is not necessarily the return facility. Always request and follow the return instructions provided for your order before mailing an item.